Valued Front Desk team member, cross-trained in all areas of the Front Desk Services. This includes sheets, pillowcases, covers and blankets. Housekeeping attendants are responsible for removing all trash from the hotel rooms, whether in waste baskets or on floors and countertops. Then choose from 5+ resume templates to create your guest room attendant resume. They are also responsible for Below are some of the subjects you should consider creating guidelines for. Restock desk stationery and vanity supplies. Provide room with personalized service, manage my time and provide excellent guest service, promote positive attitude and team work. Play a very light and soothing instrumental music. With rules in place, you can prevent these incidents and protect both your company and your employees. Clean Guest rooms, bathrooms, stock Supply Closet make sure area clean as well. Add adequate amount of chlorine in the pool water. Report any damage or requirement of tools or plants to the public area supervisor. The guests who do not want to get disturbed by any housekeeping service tag their rooms with a Do-Not-Disturb (DND) sign. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Park it outside the room such that the linen side faces outside and the room entrance is blocked. Clean guest rooms, by vacuuming, dusting, replenishing linen, cleaning their bathrooms, and providing excellent guest service. Including guidelines on drugs and alcohol use, smoking, Guest service attendants are 0.4% more likely to earn their Master's Degree and 0.0% less likely to graduate with a Doctoral Degree. Enforce housekeeping department policies consistently and without favoritism. Using policies and procedures together gives employees a well-rounded view of their workplace. Collect all the cleaning equipment and dining area keys. First, a general remote work policy should describe who can work remotely and how often. According to the New South Wales Government Industrial Relations, a workplace policy should: Once you implement your policies and procedures, the next step is to inform and train employees on them. Here's an example of how this skill is used from a resume that represents typical attendant tasks: "practiced customer service, organizational and interpersonal skills effectively recognized as a fast learner and fast-track performer", Yet another important skill that an attendant must demonstrate is "physical strength." Resumes from both professions include skills like "cleanliness," "customer service," and "guest rooms. Handle guest complaints, ensuring guest satisfaction. Honesty room attendants have no right to take guest belongings or even items like perfume, food or drink Discretion guest information or activities are not allowed to be shared with others. Lead and train hotel environmental staff to ensure guest satisfaction. Paychex WORX says that employees may be more likely to embrace rules when they understand their purpose and that they are not meant to be a form of control or punishment. For this reason, keep a positive attitude during training sessions and leave plenty of time for employee questions. Mechanical skills can be considered to be the most important personality trait for an attendant to have. Add guidelines about what is and is not appropriate to post on social media regarding your organization as well. This trolley is filled with the supplies from the housekeeping supplies store at the end of each shift so that the next shift staff can access it immediately. Clean and sanitize work area and surroundings. What hours do remote workers need to be available? Get the best investigation insights every day. But a concession stand attendant might use skills, such as, "food handling," "sale system," "food preparation equipment," and "quality appearance.". Answer: These are common policies and procedures that a room attendant must do/obey: 1st NO stealing/Zero tolerance of theft. Maintained excellent guest relations in order to maintain the property s reputation and guest confidentiality . Leave the DND (Do not Disturb) rooms undisturbed. The top three companies that hire the most from these institutions include The Walt Disney Company, Aramark, and Universal. Use this checklist technology for hotels to develop paperless housekeeping SOP checklists for a variety of tasks, Confirm compliance with housekeeping procedures on handheld devices, Capture photo evidence of compliance and non-compliance for reporting, Update housekeeping SOP templates without the hassle of paper printing, Capture electronic signatures for sign off, Enable cleaners to save time and send auto-generated reports on accomplished housekeeping SOP (PDF, Word, CSV, or JSON), Submit housekeeping SOP reports to your supervisor anytime, anywhere, Secure all SOPs and reports via unlimited cloud storage. Keep any artificial waterfalls or artificial water body clean. Policies communicate the connection between the organizations vision and values and its day-to-day operations. It is a set of Clean all artifacts using damp and soft cloth carefully. Spray the bathtub, basin, glasses, mugs, and trays with cleaning liquid. Followed all policies including security and confidentiality requirements, reported any safety hazards and other repair issues. Explore all there is to know about the role. Our AI resume builder helps you write a compelling and relevant resume for the jobs you want. "home health," "patients," "safety procedures," and "emergency situations" are skills that have shown up on attendants resumes. The areas and their respective SOPs for housekeeping are as given , The lobby is active 24 hours. Include procedures on how to submit a reimbursement claim. Remove leaves using leaf catchers. Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. Keep the guest room Check power switches and other electronic appliances for any damages. This requires that any books or magazines on tables be moved for dusting. Blue Beacon maintained strict standards on their washing and safety procedures. Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. The role of room attendant within a hotel can have a huge influence on guest satisfaction. When writing your health and safety policies, include information about how to deal with illness or injury at work, equipment safety guidelines and how to report a health or safety concern. In contrast, attendants make the biggest average salary of $30,439 in the hospitality industry. Send the curtains to the laundry for dry cleaning. More than 2 leaves without justifiable reason and approval of the supervisor will be marked as absent. This includes daily cleaning activities and regular maintenance tasks. The housekeeping staff needs to execute cleaning and maintenance tasks at various places inside the hotel. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Foodservice employees can use this SOP checklist to ensure that kitchen equipment and kitchenware are cleaned and sanitized before and after use to avoid foodborne illnesses and allergies. Renting out the companys equipment to third parties, intentionally producing scrap product that is actually being sold by the employee, taking vehicles forrecreation, hosting their own websites on company servers, even directing other employees to preform tasks thatunknowinglybenefit the ghost business are just a few examples of risks your organization could face, according to ASG Investigations. Wait for five seconds to hear the guests response. Interpreted Federal regulation, guidelines, policies and procedures while providing outstanding customer service to patrons. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business. Employee sick time and vacation policies. Check any broken tiles/pipes inside the swimming pool. Once they are in place, enforcing these guidelines is even more important. It helps restaurants build exceptional ambiance and cleanliness to impress their clients. A new bag should be placed in all waste baskets every time the room is cleaned. Including guidelines on drugs and alcohol use, smoking, performance management and discipline helps employees know what is and is not acceptable behavior at work. Share reports by exporting as PDF, Word, Excel or Web Link. Engaging in this course will provide you with the opportunity to think about breastfeeding and its public health implications. Wash dishes, glassware, and silverware after meals. Provide a realistic career ladder for room attendants. Take the trolley to the assigned duty floor. Step# 4 - Prepare the room for cleaning. A sample of a step-by-step housekeeping sop pdf can be found here. By using this website, you agree with our Cookies Policy. Privacy Policy. Clean the door tracks appeared on the floor. Customer service. Avoiding to overload the trolley that may lead to any accidents. Restore the art pieces, furniture, and guest supplies. WebRoom Attendant Guide; Meaning, Job Description, Duties & Technology. Depending on the scope, a housekeeping SOP may contain specific instructions for a specific industry. Theyre also known for soft skills such as Mechanical skills, Time-management skills, and Compassion. Time-management skills is the efficient manner one is able to put their time to good use. Empty ashtrays and rubbish from the guest room and bathroom dustbins into the trash cart of the trolley. In addition to that, you may be called upon to perform certain front desk duties and assist the housekeeping and security teams as well. Empty the mini bar and send the beverage items to Food and Beverage store. If a room attendant notices that a persons shirt is ripped or frayed, then leave a note that mentions your onsite laundry with mending services available. Provided an excellent guest experience consistently and received a perfect score from secret shoppers reviews. In this sense, empowerment works to give more responsibility to individual team members so that they feel as though their work is truly valued. WebWhen cleaning, a room attendant often positions the cart in front of the guestroom door with the open shelves of the cart facing the room. Remove previous bedspread and place on the chair. Take your corporate culture into consideration when developing these rules. Train the Trainer 101: For Beginners Only! Whereas a customer service attendant is skilled in "strong customer service," "perform routine maintenance," "customer satisfaction," and "financial transactions." Employees have to use company property in order to do their jobs. Front counter attendants are known to earn similar educational levels when compared to attendants. RELATED: 16 Tips for Managing Social Media in the Workplace to Help You Avoid Scandals. If any guest items are found then deposit it with housekeeping control desk. This resume example shows just one way attendants use this skill: "janitors and building cleaners should get along well with their supervisors, other cleaners, and the people who live or work in the buildings they clean." Developing and enforcing strong policies and procedures improves workplace culture and protects your organization from potential lawsuits. In most cases, checklists are used by housekeepers to record and monitor the activities performed in the facility. The number of ways employees can misuse company property is never-ending. Maintained cleanliness and presentation of each hotel room and maintained the five star five diamond standard. But about one out of every four attendants didn't attend college at all. Operate POS cash register to manage cash, credit, and debit card transactions for sell items. This includes dressers, counters, desks and TVs. Policies and procedures are helpful for making your workplace run more efficiently, but they are only effective if you enforce them. These are standard housekeeping procedures for hotel staff when preparing rooms for new set of guests: Make bed with fresh linen and pillow cases. Check power switches and other electronic appliances for any damages. Clean up ashtrays and trash bins. Clean bathroom walls using wet mop or sponge. Handled requests and complaints while resolving issues immediately to ensure guest satisfaction. The parking area needs cleanliness with respect to the following terms , The gardener or the team of gardeners work to keep the garden looking beautiful. By following the best cleaning and maintenance practices, the housekeeping staff can contribute to retain the satisfied guests as well as to generate new guests willing to repeat their visit to the hotel. Prepare food, set up deli counter, and serve deli sandwiches. According to our research through attendant resumes, attendants are mostly hired by Compass Group USA, Aimbridge Hospitality, and Great Wolf Resorts. Using a feather duster, dust all the pictures, paintings, artworks, and corners. Close the doors and handover the keys to the housekeeping control desk. Build a professional attendant resume in minutes. Personnel Policies Clearly state business hours, code of conduct, terms of employment (hiring and termination), wages or salary (and bonuses, if any), insurance and health benefits, paid vs. unpaid vacation days, sick leave, and retirement. Web10 Policies All Companies Should Have. Clear all ashtrays into the trash ensuring no cigarettes are burning. 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