It begins with EGO's 56V ARC Lithium battery. Be the first to know about new products, innovations, and offers. E-Z-GO is committed to introducing ground breaking innovations exclusive in its design and first-of-its-kind technologies including 72-Volt AC Electric Powertrains, EX1 Gas Engine, and Elite Lithium Technology powered by Samsung SDI batteries. Have now tried several more options - none of which worked. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. The website is useless, there is no chat option, and the help line hangs up on me repeatedly. Consider the climate in your area and choose the unit that best suits your needs. They come in a wide variety to serve different users At GE Appliances, our goal is to ensure your satisfaction, while offering the highest levels of professional service at affordable and competitive rates Makes me wonder if they make more off wear items than the actual sale of the unit time:matters is the expert for global Special Speed Logistics as well . Plasmid pET15b-eGO-Matryoshka-LE-LP from Dr 9 AM . Extremely difficult to get any help from this company. After using Ego products for 6 years the original 2.5 battery is still doing work today. Cookie Notice EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. Click here to check your account. Be the first to know about new products and innovations. 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. Any of them can help you. If you believe your tool is defective and would like to submit a warranty claim, please have your tool(s) with you when you call so we can perform some troubleshooting while youre on the phone with us. The EGO Power+ 56 Volt Lithium Ion 20-inch Push Mower delivers gas torque. Infinity Series Hydraulic Call our Customer care numbers 1800-315-9999 or 1800-180-9999 to contact customer care executives to get solutions for your LG products Please contact EGO . The store will not work correctly in the case when cookies are disabled. Search their inventory, request a quote or browse their website to find your new golf cart. Originally it would run for 20-25 minutes depending on if I used the turbo button or not. Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you maximum power for heavy duty removal capability. Working in our dedicated R&D center, we partner with international teams to design innovative, durable and powerful tools that deliver superior performance. For the best experience on our site, be sure to turn on Javascript in your browser. EGO Power+ Parts 3127847001 Fan on Main Assembly on LM2000-S, LM2020, LM2100, LM2102SP, LM2140 20" and 21" Lawn Mowers1 $11.29$11.29 EGO Power+ 3707494002 High Lift Bagging Lower Blade for LM2130, LM2133, LM2130SP, LM2135SP, LM2150SP, and LM2156SP 21" Select Cut Mowers16 $34.95$34.95.Search: Ego Authorized Service Center. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. 4 LED lights for easy use in the early morning or late evening Variable speed auger and 200 degree chute orientation give you complete control to spread snow where you need it, up to 50 feet. Want reliability, look elsewhere. JavaScript seems to be disabled in your browser. Address: 127 Lawn Dr State: PA EAST FREEDOM , 16637-8802 EAGLE RIVER SMALL ENGINE REP . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It was great until the battery failed and because it was under warranty, I contacted them. What would you like to do? Be the first to know about new products, innovations, and offers. After using Ego products for 6 years the original 2.5 battery is still doing work today. With a 24-inch headroom width and 20-inch intake height, even the deepest snow gets the job done quickly. What a beauty. Be the first to know about new products and innovations. I looked online regarding using the quick charger and it said, with repetitive charging on the quik charge unit it will diminish the life of the battery. Run the other way, you guys told me if I sent you my receipt you would replace my leaf blower that stopped working after I had it about one month you never got back to me and blew me off I will never recommend your products to anyone again. For the best experience on our site, be sure to turn on Javascript in your browser. Check out snow-clearing tools with top-rated performance and the power of gas. 10:00am - 6:00pm EST (Saturday and Sunday). The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. Find Local Service Center. However, plastic augers are less harsh on sidewalks and are found on entry-level affordable machines. and our An authorized service center will be selected to repair the product according to the stated warranty terms. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. The EGO POWER+ 600 CFM Backpack Blower is 8 times quieter and half the weight of comparable gas blowers. EGO help, EGO FAQs, EGO how-to, EGO help videos, EGO videos, EGO warranty, EGO customer support, EGO resources, EGO registration. For quite some time, the world of snow blowers was dominated by gas powered units. Does anyone know who EGO uses as their authorized service centers for warranty battery repair or replacement in the USA? Tim Daniels (Customer) asked a question.. January 7, 2022 at 9:11 PM They have had battery QC issues for the last few years. Can't complain. Information provided by various external sources. For customer service contact us toll-free at: 1-855-346-5656. Lowe's. Ace Hardware. Find out how we combat fake reviews. Alafaya, FL 32826 14 years in business. EGO Customer Service, 120 Ionia Street SW / Suite 102 Grand Rapids, MI 49503. For the best experience on our site, be sure to turn on Javascript in your browser. The technology used in the EGO POWER+ system breaks the mold. Be the first to know about new products, innovations, and offers. After four months of ownership, around 40 hours of usage, the self propel motor unit on my Ego 21 Self-propelled electric lawnmower (Model LM2100SP) failed. our company. EGO lawn mower manuals. Your receipt will be requested upon completion of this registration. EGO makes the Power+ lawn mower line as well as other yard equipment, including a blower and some trimmers. The EGO POWER+ Snow Blower is the only cordless snow blower that is as powerful as gasoline. There is no way to get a timeline of any kind. For online customer support, please email [email protected]. Takes all of 3 minutes. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). we also provide on site service and or repair. Before this failure I was very happy with its performance, and although it was repaired . I am starting to suspect they have their own definition of "escalate" that differs from an accepted definition. Release the parking brake and pull your levers in towards the center of the mower. Please check individual product detail pages for availability. Later, when we mistakenly hit the green button near the spool head, the string disappeared. July 1, 2021. 3 years warranty without registration. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. What is the average amount of snowfall in your area? Press question mark to learn the rest of the keyboard shortcuts. Sign up to hear about new Commercial Series tools and innovations. (855) 346-5656. It goes against our guidelines to offer incentives for reviews. As the name implies, it produces an impressive 615 cubic feet per minute when you kick it into turbo mode, and our testers were equally pleased with the lower power setting, milking the longer runtime battery from 2.5 amp hours (Ah). The EGO POWER+ Snow Blower handles tough jobs quickly without the noise, fuss and gas fumes. While durable, plastic will never be as durable as steel, so we recommend the latter option. Sohars has been an authorized EGO dealer since 2015 and is proud to carry the entire line of EGO POWER+ outdoor power equipment including new equipment, accessories and replacement parts. For more information, please click. 2023 Trustpilot, Inc. All rights reserved. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. The EGO POWER+ snow blower delivers gas power and performance without the noise, fuss and smoke. What would you like to do? Twice, they have made an order but failed to complete it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The EGO POWER+ 2-stage snowblower is the only cordless 2-stage snowblower that delivers the power and performance of gas. for product details and side-by-side comparisons. Mower has an issue. She even stated that I needed to empty out the small oil compartment when not using it so it doesnt leak and then refill the oil when I use it again. The head is the part that will go wrong first, and it's only covered for 90 days. Can't complain. Reddit and its partners use cookies and similar technologies to provide you with a better experience. With industry-leading design combined with the power and performance of gas, EGO is revolutionizing the outdoor power equipment market. Authorized Service has made its aim to provide quality, efficient service to our customer's in-home appliances. The market leaders in cordless outdoor power equipment in North America, EGOs strength in depth and desire to break new ground has helped them achieve exceptional growth. Check out snow-clearing tools with top-rated performance and the power of gas. I've been happy with my EGO products but I would discourage anyone looking to buy EGO products. Twice, they have made an order but failed to complete it. An authorized service center will be selected to repair the product according to the stated warranty terms. Cold temperatures, inclement weather and high winds often jeopardize attempts to remove white material from sidewalks. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. Certified service and repair centers, store centers locator. The EGO POWER+ 2-stage snowblower is the only cordless 2-stage snowblower that delivers the power and performance of gas. Defective product will receive free repair. Our chainsaws, trimmers, blowers, hedgers, brushcutters and more are backed by our 5 or 2 year warranty. The store will not work correctly in the case when cookies are disabled. They promised to send me a replacement battery in 2020 and it got lost in the mail. Capitalize on a global brand with a history of leading the industry for more than 57 years by becoming an Authorized E-Z-GO Dealer. Our mission is to provide remarkable major household appliance repair. Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). EGO uses the power of the industry's most advanced 56V, 5.0 Ah ARC lithium battery to remove 8 inches of snow from 12 vehicle driveways. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. Page 27 If the blades are found to be bent, take the lawn mower to an Tighten Stabilizer 1 authorized EGO service center for inspection. Bought a two stage snow blower which broke. This deposit is refundable when the repair service is deemed to be covered under warranty. EGO Power+ is the next generation of cordless outdoor power tools. For the best experience on our site, be sure to turn on Javascript in your browser. The store will not work correctly in the case when cookies are disabled. The EGO CS1604 chainsaw is our choice for the top electric chainsaw. Please . Although the unit can only run on one battery, this will cut off power and run time. Enter a location to find a nearby echo repair center. Verification can help ensure real people write reviews about real companies. Customer Support. The CS1604 is also well balanced, which helps offset its relatively high ergonomic weight, which pushes it to the top of our list of the best electric chainsaws for . I will never buy another one after this. Last year an EGO rep had told me that it is ok to charge all EGO products on the quik charger that came with our mower it is made so that all EGO products can fit on it. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. Packed up my lawn mower and went home. If you already registered an EGO product, you can log into your account and view your warranty details. Posted on October 21, 2017. Please let us know if you have any questions about the EGO POWER+ product line, troubleshooting and proper tool handling, safety concerns, or questions about Talk with other EGO owners, find answers, and share your tips. (Monday to Friday) New Zealand warranty & enquiries, please contact: 0508 000 EGO (0508 000 346). Contact ECHO here. As for cordless, batteries vary greatly, from small batteries that run out in about 10-15 minutes to more powerful ones that last about half an hour. Read articles and participate in discussions with other EGO owners about how to maintain tools, solve issues, and more. When requesting warranty service, you must present the original dated sales receipt. Tackle the toughest jobs with ECHO's best-in-class, commercial-grade outdoor power equipment. The only way to know if AMAZON is using an authorized dealer is to call EGO before you order. Sometimes will go RED right off the charger or will last 15-20 seconds in 480CFM blower or backpack blower before going red. 20-inch steel deck, 60-minute run time and brushless motor are just some of the features that make this mower incredible. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View . North Las Vegas. For all customer service requests, please call: For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). Just replaced. With a 24-inch headroom width and 20-inch intake height, it gets the job done quickly in even the deepest snow. question or warranty issue, making the process even easier for you. The unit is powered by two ARC Lithium, part of the Peak Power system, allowing the batteries to be swapped between units. Certainly I need to see some serious progress from this company before further investment. (800) 828-5500. Email: [email protected] I live in Silicon Valley, arguably one of the most green-friendly and high tech places in the country, and no one will even take a look at the mower -- not even dealers. I tried another battery, still a no-go. Release the safety button. Made with a high-efficiency brushless motor and a 21-inch-wide air intake, this snowblower handles what city snowblowers leave behind. What would you like to do? Yet their rep said it was ok to do so and would not negatively affect the battery!! Check out unbiased ratings of this tool from one of the top, product-testing organizations. Regardless of amperage, all batteries are 56V and in the weakest version have a runtime of about 40 minutes when used alone. Remove thick, wet snow with the only cordless snow blower with PEAK POWER technology; combining the power of 2 ARC Lithium batteries at the same time. I purchased a 21 Self Propelled EGO lawnmower in April of 2017, and although the mower's manufacture date code was listed as Sep 2016, the 7.5 AH battery (Original Battery) that HD gave me (shipped separately and lost for a week) had a date code of Dec 2014. Ego 21 mower (LM2100SP) self propel motor failure & repair report. Ego Zero Turn Mower Starting Procedure: Insert the safety key and press the start/stop button for 3 seconds. 800-366-3011. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. EGO tools are backed by an industry leading 5-year warranty. For the best experience on our site, be sure to turn on Javascript in your browser. The Home Depot Service Center New Hampshire. The store will not work correctly in the case when cookies are disabled. Omaha. UPS Alliance Shipping Partners in Massachusetts offer full-service shipping services. Be the first to know about new products and innovations. Snow blowers come in a variety of sizes. Sign up to hear about new Commercial Series tools and innovations. The kicker - I wrote a bad review and it was removed from several sites. And with the patented Powerload technology . Get Directions. We use dedicated people and clever technology to safeguard our platform. industry leading 3-year warranty. Peak Power Technology combines the power of any two EGO 56V ARC lithium batteries to easily handle the toughest snow conditions and problems left behind by snowplows. Somebody in the warehouse has to create a shiping label." If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. For each symptom there are two main steps for service: 1. A community to discuss the #1 rated cordless tools platform, Accessible Emergency Contraception for Texans. ADDITIONAL LIMITATIONS . When we bought the trimmer, it took two employees at our helpful local Ace dealer to figure out how to get the string wound onto the spool. This warranty is void if the product has been used for rental purpose. Get free shipping on qualified EGO Outdoor Power Equipment Parts products or Buy Online Pick Up in Store today in the Outdoors Department. Has anyone successfully ordered replacement parts for an EGO tool? Patented battery technology delivers gas power and performance plus longer run times. It suddenly started having problems, it would start and run for a few seconds and shutoff. Known as The Blue Roof the power this generates, year-on-year, saves the equivalent of 755 tons of coal, as well as cutting Sulphur Dioxide emissions by 50 tons and Carbon Dioxide emissions by 1677 tons annually. I will start by saying that I'm a big fan of EGO products.. My issue is that I was given an EGO edger as a present. Find Help. The roof of our Green Power Industrial Park features a 2-megawatt photovoltaic power station. Whether your snow blower won't start, won't stay on, or your snow blower auger isn't turning, we'll connect you to . This is how two-stage and three-stage snow blowers were created. 120 Ionia Ave SW. Grand Rapids, MI 49503-4195. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. 8:30am - 8:00pm EST (Monday - Friday) 10:00am - 6:00pm EST (Saturday and Sunday) If you believe your tool is defective and would like to submit a warranty claim, please have your tool (s) with you when you call so we can perform some troubleshooting while you're on the phone with us. Turbo fan engineering delivers air at an amazing 600 CFM. The company customer support line was easy to reach and wanted to set me up with a repair facility in the area.Turned out none of them serviced electric snow blowers and some where confused why they were even listed as repair facilities.I was asked by EGO to take a video on the snow blower not working after which my issue was "escalated" to their "head office", which I guess means wait an indefinite amount of time for someone to get back to me. I contacted Ego they said send us an email with proof of purchase. 150 Km. Be the first to know about new products, innovations, and offers. Cordless machines have a limited run time, usually less than 40 minutes. Overall Experience. Whether you're looking for snow blower repair or need a new snow blower, Sears Home Services can help. Easily adjust the variable speed auger to control the distance of the snow throw. We see that youre on the North America site but appear to be outside the U.S. and Canada. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. WARNING: READ EGO'S WARRANTY BEFORE PURCHASE!!! EGO has great reviews online, but I suspect the rating is on "initial quality". Love your EGO tool or a specific feature? Distance. Promotional Kit Dealers (Subject to Availability) ego snowblower is available in three versions, as a core tool, or with a battery and charger kit. - EGO LM2000 Power+ 56-Volt 20" Lithium-Ion Cordless Mower. I've been looking to replace a part of a string trimmer that just over a year old. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. Or contact our Customer Service Team. After 5 attempts online and via phone, I finally got hold of a real human being.Problem: My blower battery holds its charge for about 3-5 minutes. These locations bring flexibility and convenience for our customers. They do NOT repair or service batteries. Join our peer-to-peer discussions to get your questions answered, share your ideas and feedback, and give back by helping others. Derry. When requesting warranty service, you must present the original dated sales receipt. Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you . Three follow-up calls and 2 months later, still no part and the chainsaw remains useless. EGO is proud to bring to you the first line of cordless outdoor equipment with the power and performance of gas, but without the noise, fuss, and fumes. Visit eReplacementParts.com to find parts for your EGO tools. . Be the first to know about new products, innovations, and offers. Cutting Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 tons each year. Visit Website. Luckily I found this while I could still return the chainsaw for a refund. An authorized service center will be selected to repair the product according to the stated warranty terms. Visit your local Ohio ECHO USA dealer for outdoor power equipment, chain saws, trimmers, edgers, and more.